Credit Collector

Results-driven Credit Collector with proven experience in Credit Management and Order-to-Cash processes within a B2B environment. Responsible for managing a debtor portfolio, improving payment behavior, reducing DSO, resolving disputes, and strengthening cash flow performance through proactive stakeholder engagement and process optimization.

Werkzaamheden

• Managing and optimizing the end-to-end Order-to-Cash process
• Ownership of a dedicated B2B debtor portfolio
• Monitoring and collecting outstanding receivables
• Maintaining proactive contact with national and international customers through phone and email
• Assessing and processing refunds and claim payments
• Identifying, investigating, and resolving payment disputes
• Escalating potential collection and credit risks in a timely manner
• Collaborating with Account Managers and Sales teams to review outstanding balances and collection strategies
• Conducting monthly reviews of outstanding positions with internal stakeholders and management
• Initiating and supporting process improvements that enhance customer satisfaction and financial performance

Focus

This Credit Collector plays a key role in optimizing the Order-to-Cash process and managing customer receivables within a B2B environment. The focus is on reducing outstanding debt, improving payment behavior, resolving disputes efficiently, and driving process improvements that strengthen both customer satisfaction and the organization's financial position.